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Frequently Asked Questions

Kingsclere rd

Where is it, Kingsclere is miles away!?
Nope, Kingsclere ROAD not Kingsclere. RG21 6XG The salon is just off the Houndmills roundabout. Next door to the Range Rover garage, and you can see us whilst you que for your coffee at the drive through Starbucks. The salon is just 2.8 miles down the road from the Old Basing salon. Fun fact- our unit used to be the HSBC Bank so we have steel lined walls, floors and ceiling.

 

How much do you charge?
All our prices are the same over both salons. We have junior, senior, principle and director levels available.

Can I book online? Yes, your online account is linked to both salons. Easy. Just choose which salon you wish to book at on your app too.

Do you do beauty in Kingsclere Rd?
No. FLAT5 is an amazing beauty retreat and we'd be hard to beat it. So for any beauty treatments head to Old Basing.

 

It's near town, do I have to pay for parking?
No. There is free, unrestricted parking right outside our front door.

 

Do you have disabled access?
Yes! Unlike Old Basing where we are in a tricky building, we have full, permanent disabled assess.

 

When are you open?
Tuesday- Saturday 9:00-17:30

 

Can I book my preferred stylist from Old Basing at the new salon?
In the next few months our stylists will have the opportunity to be working in multiple branches. This means that you can visit both of our salons and meet the entire team.

 

Are your team Topiary trained, im nervous about seeing someone new?
Yes. We have worked & trained with the new team over the last 18 months to ensure The Topiary experience is provided. They have also completed KEVIN.MURPHY cutting, colouring and session styling courses. You'll love them!

 

If I call Old Basing salon and you can't fit me in, can you book me in at Kingsclere rd there and then?
Yes, absolutely! We can easily make you an appointment at either salon when you call us.

I love Kevin Murphy products, are these available here too?

Kingsclere Rd salon is a proud KEVIN.MURPHY session salon! We only use and retail these products. If you are passing through town and need a top up of your home care, it's easy just pop in and purchase. We don't yet stock the colour range (it's happening later this year) however we can access it for your appointment. We just need 24 hours notice.

 

Old Basing

Where is it?
Situated on The Street in the oldest part of the village. Conveniently placed between the two village pubs.

 

How much do you charge?
Our hair prices are the same over both salons. We have Junior, Senior, Principle and Director levels available.

 

Can I book online? Yes, your online account is linked to both salons. We have an easy to use app free to use on Apple store and google play. Simply select which salon you wish to visit and the service you require.

 

What beauty treatments do you do?
FLAT5 is an amazing beauty retreat offering many beauty services. You can find the full menu in our Beauty section.

 

Do I have to pay for parking or are there parking restrictions?
No. There is free, unrestricted parking right outside our front door.

 

Do you have disabled access?
unfortunately there is a step to get into our salon, and Flat5 is on the 1st floor. We are pleased that at our sister salon, we have full, permanent disabled assess.

 

When are you open?
You can find our full opening times on our Old Basing section but we offer late evening appointments Wednesday-Friday

 

Can I book my preferred stylist at either salon?
Our stylists will have the opportunity to be working in multiple branches. This means that you can visit both of our salons and meet the entire team.

 

If I call Old Basing salon and you can't fit me in, can you book me in at Kingsclere rd there and then?
Yes, absolutely! We can easily make you an appointment at either salon when you call us.

 

I love Kevin Murphy products, do you sell them?

Old Basing is a proud KEVIN.MURPHY session salon! We use only this range and sell these products.

 

...And Environ skin care?

Yup, we sell that too. Pop in and we will be happy to help.

 

Other company information

 

Can I book in to have a nail repair or a fringe trim?

Yup, all available to book online.

 

I’ve changed my mind about the treatment I want. Can you accommodate me?

If we have time or if its not too dissimilar to your original booking, we’ll try our best.

 

I cant make my appointment, will you charge me a cancelation fee?

Unfortunately we struggle to fill last minute cancelations resulting in loss of revenue which ultimately impacts our staff. We have a 48 hour cancelation policy. Less that 48hours notice an we will charge you the full price of your cancelled or missed service.

 

I missed my appointment, Will I incur a fee?

We have a 48 hour cancelation policy. Less that 48hours notice an we will charge you the full price of your cancelled or missed service.

 

Help! The app doesn’t seem to recognise me any more.

We had a bit on an issue, but its easily fixed. Simply log out and then register new account. Use your old email address but enter a different password. Hey Presto!

 

I was given a Topiary Treatcard when I visited last. What benefits does this give me?

Each time you visit either salon, every service will give you a certain amount of points. Points mean prizes!! Well, money off services anyway. Just ask when you check in or when we are taking your bill to see your total points? Our team are pretty good at prompting you to redeem them, especially on a larger bill.

 

Hair & Beauty skin patch tests. Do I need one?

If you haven’t had the service you are booking for then yes, absolutely. If it's been a year since you last had it done, then it's a good idea. Please make sure you have a skin test at least 48 prior to your service.

 

Do you have a walk-in service?

We are pretty busy over all departments, but if you are passing then do pop in. But it is preferable to book to avoid disappointment.

 

Do you do concessions?

Yes we give 20% (hair & beauty) on Tuesdays to OAPs and 10% (just hair services) to full time student and under 16’s with a NUS card.

 

Do you sell gift vouchers?

Yes! The perfect gift for any occasion. Just pop in to any of our salons to purchase. You can redeem at either salon and we don’t believe in expiry dates on our vouchers either! Bonus.

 

I’m in the industry looking for work, are you hiring?

Send us your CV we always welcome contact from talented stylists amd therapists to consider for current and future positions.

 

I loved my service! Can I leave a review?

Absolutely!! We will send you an email following your visit, to check in with you. You can leave a review here, send us a selfie (you get extra Treatcard point for this), head to our Facebook page or Google to tell us and your friends about your experience.

 

Eeekkk i’m not sure i’m happy about my service.

If something isn’t right about your visit, then please contact us either by phone or by email, in confidence. We always want the opportunity to learn and put right anything that may of not been to your expectation.

I want to know more about your offers, do you have a mailing list?

YES!! Email us at hello@thetopiarysalon.co.uk subject ADD ME and we’ll add you to our mailing list. To remove yourself subject REMOVE ME to the same address.

We hope that you will enjoy using both salons. They are very different in style but you'll get the same great Topiary service and treatments we are proud of.